Kinsler_Handbook_#32 December 2017

225 1834 THUNDERBIRD TROY, MICHIGAN 48084 U.S.A. Phone (248) 362-1145 Fax (248) 362-1032 Kinsler Fuel Injection, Inc, POLICIES PRICES AND PHOTOGRAPHS Actual products may vary from photographs shown. Prices and specifications are subject to change without notice. All prices are quoted in United States dollars. HOURS Our business hours are 8:00am to 6:00pm Eastern Standard Time (EST). The fax machine is on 24-hours. E-mail: Sales@Kinsler. com ORDERS Every reasonable effort is made to ship items in stock the same day they are ordered....if they must go the same day, tell our salesman and he will check stock and give them special handling at no extra charge. If the items ordered after 3:30pm are in stock and you MUST have them shipped the same day, an additional charge of $15.00 will be made to cover our cost of hand delivering them to UPS.... our UPS pickup is at 3:45. TERMS All shipments must be prepaid by credit card, or COD: Certified Check, Money Order, or Cashier’s Check unless previous arrange- ments have been made. CREDIT CARD We accept Visa, MasterCard, American Express, and Discover. To help protect YOU from credit card fraud we perform an address match on the billing address of the credit card. Please have the card number, expiration date, security code, and the billing address (as shown on the bill from your credit card supplier) when you call. Orders over $200.00 will NOT ship without an exact address and security code match. DEPOSIT Any special made or modified part and all flow test services will require a deposit. We will inform you when this applies, and the dollar amount required. Do NOT send cash. Recommended: certi- fied check, money order, cashier’s check, or credit card. Personal checks and NOT pre-approved company checks may be delayed due to bank clearance time. The balance due on an order will be shipped COD unless previous arrangements have been made. SHIPPING All orders are sent by United Parcel Service (UPS), signature re- quired, unless other arrangements have been made with us. We do not recommend shipping by the Post Office due to the high percentage of damaged packages. MINIMUM BILLING Due to the amount of time doing paperwork, pulling parts, packag- ing, and shipping, our minimum order is $15.00. FOREIGN ORDERS All foreign orders require payment in advance for merchanise and shipping cost. Shipment will be sent collect for any duties, taxes, VAT, or other transportation fees. BACKORDERS Any item on your order that is not in stock may be placed on back- order. Your invoice will state whether the parts have been billed to you on the current invoice or if they will be billed to you when the backordered parts are shipped.... small parts that will ship within a few days are usually put on the invoice to save additional payment arrangements. DAMAGE AND SHORTAGE Shipments must be inspected by the customer immediately upon receipt to be sure they are undamaged and complete. Claim for damages must be made with the carrier at once. Kinsler Fuel Injec- tion must be notified within five (5) working days of the receipt of a shipment with any damage, shortages, or incorrect items. Please phone us, as problems can usually be resolved quicker by phone. Please tell us the invoice date and your sales person; see salesman box on invoice. RETURNS To receive credit, refund, or to exchange merchandise: 1) Call Kinsler Fuel Injection before shipping parts back. 2) The parts must be returned within 10 days of receipt. 3) They must be packaged properly to prevent any damage during shipping. Damaged parts due to poor packaging are NON-returnable and will be returned to the owner at his expense. 4) All returns MUST be sent to Kinsler Fuel Injection insured and prepaid. No CODs will be accepted. 5) All returns MUST be accompanied by a copy of the original invoice and a note explaining the reason for the return. 6) Under no circumstances are altered, used or otherwise unsaleable parts returnable. Upon acceptance of returned parts by us under the above criteria, a restocking fee will be charged. Refund : 20% restocking fee Repurchasing : 10% restocking fee Any flowed product : 30% restocking fee No electrical parts (example - EFI injectors, fuel pumps, sensors, etc.) are returnable once our box has been opened by the customer. WARRANTY Our warranty is limited to our products found to be defective in ei- ther workmanship or material, after an inspection performed by us. This warranty only covers the replacement or repair of the product at our descretion. We will not be liable for damage to other parts or to the vehicle caused by using our product since we have no control over how the installation is done, and all high performance engines place much greater than normal stresses on all the components. NOT FOR USE ON PRODUCTION VEHICLES All parts sold are for performance and racing use only. The instal- lation of any of these components on a production type vehicle may cause it to be illegal for use on public roads. The purchaser accepts all legal risk and expenses thereof if he installs these parts on a vehicle used on the public roads. ACCURACY We have tried to insure the accuracy of the information in this handbook, however, we are not responsible for damage of any kind caused by any use of this information. © 2017 REFUSED SHIPMENT Any customer who refuses delivery of an order (unless prearranged by us) will be billed for the shipping both ways and any other costs and a restocking fee. These charges must be paid in full before any future orders will be shipped.